Part of another Oxfam haul, this time with management bent. After all, I'm supposed to manage people, and don't know an awful lot about it.
McKinsey are a top management consultancy outfit. Even if you view mgmt consultancy as con artistry, they're top in the game, so perhaps they have some good ideas on how to get people to listen to you. The book contains nothing revolutionary, although it's quite interesting and readable in a mental chewing-gum kind of way. In summary, what I learnt was: